Terms and Conditions
Sale, Service & Repairs
Omega Motorcycle PTW Dealership – London, United Kingdom
1. General
These Terms apply to all sales of motorcycles, parts, accessories, workshop services, repairs, finance applications and test rides.
By placing an order, paying a deposit, booking work, or leaving a vehicle on site, the Customer agrees to these Terms.
Nothing in these Terms limits the Customer’s statutory rights under the Consumer Rights Act 2015.
Parts & Accessories
2. Customer Responsibility for Parts Ordered
The Customer is solely responsible for providing:
• Correct part number
• Accurate vehicle details (VIN, registration, model, year)
• Confirmation of compatibility
The Company accepts no liability for parts ordered in error due to customer error.
Parts incorrectly ordered by the Customer are non-refundable.
3. Non-Stock & Back-Order Items
Items not held in stock are subject to manufacturer availability and estimated time of arrival (ETA).
• Service items: approximately 3–7 working days
• Special order items: may take up to 90 days
All ETAs are estimates only and not guaranteed.
The Company shall not be liable for delays caused by manufacturers or supply chain issues beyond its control.
4. Non-Stockable / Special Order Parts
All special-order or non-stockable parts:
• Must be paid in full before ordering
• Cannot be cancelled once ordered
• Are non-refundable unless faulty
Manufacturer lead times may range from 3 working days up to 90 days.
5. Returns – Service Parts
Service parts may be returned within 14 days of purchase, provided:
• Packaging is sealed and undamaged
• The item has not been fitted, used, or marked
• Proof of purchase is provided
The Company reserves the right to inspect returned items before approving a refund.
6. Returns – Accessories
Accessories may be returned within 14 days from purchase if:
• In original packaging
• Unused and unworn
• No damage or signs of installation
• Proof of purchase provided
Refunds are subject to inspection.
7. Helmets & Safety Equipment
Due to hygiene and safety considerations:
Helmets and safety equipment cannot be returned or exchanged unless faulty.
Customers are responsible for checking size, fit and model suitability prior to purchase.
This does not affect statutory rights in cases of a manufacturing defect.
8. Customer-Fitted Parts & Accessories Clause
Where the Company sells parts or accessories to the Customer but the Customer undertakes the fitting themselves, the Company provides no warranty or guarantee on:
• Correct installation of the part
• Performance or functionality after fitting
• Any damage arising during or after installation
The Customer acknowledges that:
• The Company’s responsibility is limited to supplying the correct item as ordered
• Any misfit, improper use, or installation error is entirely the Customer’s responsibility
• The Company is not liable for any consequential losses, vehicle damage, or personal injury resulting from self-fitting
By purchasing parts for self-installation, the Customer accepts these conditions and agrees to indemnify the Company against any claims arising from their use or installation.
Motorcycle Sales
9. Motorcycle Preparation & Collection
Following payment or finance approval, motorcycles require 3–7 working days for preparation before collection (PDI).
Before collection, the Customer must provide:
• Valid insurance certificate
• Full personal details for compliance registration and vehicle registration
The Company reserves the right to refuse handover without proper insurance documentation.
All new Yamaha motorcycles or scooters will come with:
• 3-year warranty
• 3-year MOT exemption
• 1 year road tax
Used vehicles:
• Minimum of 1 month MOT
• Road tax is the responsibility of the customer/buyer
• All used vehicles will be serviced before purchase
Any information related to service history or vehicle condition must be checked and confirmed prior to purchase.
Telephone payments are limited to £350.
Off-site payments must be made via bank transfer only.
Used motorcycles must be viewed prior to purchase.
No unseen purchase will be accepted unless agreed in writing and upon inspection of a personalised video sent to the customer.
10. Deposits
A holding deposit:
• Secures the vehicle for 30 days
• Is deducted from the final purchase price
• Constitutes a commitment to purchase
Deposits are non-refundable if the Customer withdraws.
If the Company is unable to supply the vehicle, the deposit will be refunded.
11. Finance Applications
Finance applications:
• Must be completed solely by the applicant
• Must be completed with the applicant present
• Will not be submitted without the Customer’s direct involvement
The Company will not complete finance applications on behalf of customers.
Test Rides
12. Test Ride Policy
Test rides are limited to 30 minutes.
Required documents:
• Physical Driving Licence (A)
• DVLA Share Code
• Proof of Address (not older than 3 months)
• Minimum age of 25 years
If the Driving Licence is not registered to the current customer address, the customer must provide:
• 2 proofs of ID
• 2 proofs of address not older than 3 months
Insurance:
• Third-party cover only
• Insurance activation premium: £2500 (Insurance Excess)
The Customer accepts full financial responsibility for:
• Any damage
• Excess charges
• Loss in value
• Insurance excess
• Stolen vehicle
The Customer may be required to sign a separate test ride agreement.
Warranties
13. Used Motorcycles Warranty
Used motorcycles include a 90-day warranty unless otherwise stated.
Warranty excludes:
• Cosmetic defects
• Wear and tear
• Service items
• Damage from misuse, neglect, accident or lack of maintenance
Warranty repairs must be carried out by our workshop.
Failure to service the vehicle correctly may invalidate the warranty.
This warranty is in addition to statutory rights. Customers should confirm servicing periods with the salesperson.
14. New Yamaha Motorcycles Warranty
All new Yamaha motorcycles and scooters are supplied with a 3-year manufacturer’s warranty.
Manufacturer: Yamaha Motor UK
The warranty:
• Is provided by the manufacturer
• Is not an insurance policy
• Does not cover accident damage, cosmetic issues, wear and tear, service parts, or misuse
The Company acts solely as an agent to process warranty claims.
Customers must provide full manufacturer service history. Failure to provide correct records may result in warranty rejection.
Warranty processing times:
• Up to 7 working days for approval
• Up to 30 days for parts delivery after approval
If a claim is rejected by the manufacturer, the Company cannot alter the decision. Customers must contact Yamaha UK Customer Services directly.
Warranty may be voided if:
• Servicing or repairs are carried out by a non-authorised dealer
• Electronic devices or modifications are installed outside authorised networks
• Unauthorised diagnostics are attempted
Workshop & Repairs
15. Diagnostic Charges
Electrical and diagnostic work carries an initial charge of £55 (estimated 1 hour).
A full repair cost cannot be provided until the diagnosis is completed.
Diagnostic fees are payable even if the Customer declines repair.
16. Authorisation of Repairs
The Company will:
• Provide estimates for additional required work
• Seek Customer authorisation before proceeding
By leaving the motorcycle at our premises after receiving a quote or price in advance, either verbally or in writing, the Customer confirms they understand and accept that this constitutes a clear instruction and authority for the Company to proceed with the agreed repair.
No additional work will be carried out without approval.
17. Pre-Existing Faults
The Company is not responsible for:
• Pre-existing issues
• Unrelated failures
• Hidden defects not connected to the work performed
18. Major Services
Full services including valve clearance adjustments require a minimum of 3 working days.
19. Vehicles Left On Site
By leaving a vehicle on site, the Customer authorises technicians to:
• Inspect
• Diagnose
• Carry out agreed repairs
Findings will be communicated.
If recommended repairs are refused, the Customer accepts full responsibility for resulting damage or safety risks.
20. Storage & Abandoned Vehicles
Vehicles not collected within 3 months of notification:
Storage charge: £25 + VAT per day
Vehicles uncollected after 6 months:
The Company reserves the right to apply for ownership via V62 application under the Torts (Interference with Goods) Act 1977.
Reasonable attempts will be made to contact the Customer prior to action.
21. Personal Property
The Company accepts no responsibility for:
• Personal items left in vehicles
• Items left on premises
Items may be disposed of after 7 days.
22. Collection & Payment
Payment is due in full upon completion unless otherwise agreed in writing.
The Company reserves the right to retain possession of the motorcycle until payment has been made (lien over goods).
Workshop Service & Repair Warranty Terms
(Applicable to all workshop services and repairs carried out in England and Wales)
23. Legal Basis
All workshop services and repairs are provided in accordance with the Consumer Rights Act 2015, which requires services to be performed:
• With reasonable care and skill
• Within a reasonable time
• At a reasonable cost where not agreed in advance
This warranty is in addition to the Customer’s statutory rights.
24. 30-Day Workmanship Warranty
The Company provides a 30-day warranty from the invoice date on:
• Labour performed by technicians
• Parts supplied and fitted by the Company (unless otherwise stated)
If a defect directly related to workmanship occurs within 30 days, the Company will:
• Inspect the motorcycle
• Repair or rectify the fault with no additional labour cost
25. What This Warranty Covers
This warranty applies only to:
• The specific repair or service listed on the invoice
• The specific components replaced or worked on
• Failures directly caused by workmanship
It does not cover unrelated mechanical failures.
26. Services (Maintenance Work)
Routine servicing including oil changes, filters, spark plugs, brake fluid and valve checks is preventative maintenance.
Servicing does not:
• Guarantee future mechanical reliability
• Prevent unrelated component failure
• Extend the life of worn internal components
Service warranty only covers:
• Correct completion of service procedures
• Proper installation of service parts supplied by the Company
27. Repairs
Repairs are limited to the specific fault diagnosed and authorised.
Warranty does not extend to:
• Other components failing later
• Pre-existing wear
• Secondary damage unrelated to the repair performed
28. Wear and Tear Items (Excluded from Warranty)
Excluded wear items include:
• Clutch plates and friction components
• Brake pads and discs
• Chains and sprockets
• Tyres
• Bulbs
• Batteries
• Cables
• Seals and gaskets subject to age degradation
Normal deterioration through usage is not a defect.
29. Misuse, Neglect & Rider Responsibility
Warranty does not cover failures caused by:
• Aggressive riding
• Over-revving
• Clutch abuse
• Hard braking
• Improper gear usage
• Overheating
• Failure to maintain oil levels
• Lack of maintenance
• Accidents or impact damage
Damage caused by misuse or neglect voids the warranty on affected components.
30. Customer-Supplied Parts
Where the Customer provides parts for installation:
-
The Company accepts no responsibility for quality or compatibility.
-
Labour warranty applies only to installation workmanship.
-
The Customer accepts full responsibility for part performance and longevity.
31. Pre-Existing Conditions
The Company is not responsible for:
• Pre-existing faults
• Undiagnosed internal wear
• Hidden damage not reasonably detectable at time of repair
32. Warranty Claim Procedure
To make a warranty claim within 30 days:
-
The motorcycle must be returned to our workshop.
-
No third-party repairs may be carried out without written consent.
-
The original invoice must be provided.
Failure to return the vehicle for inspection may invalidate the warranty.
33. Limitation of Liability
The Company shall not be liable for:
• Consequential or indirect losses
• Loss of earnings
• Recovery or transport costs
• Damage after the vehicle leaves the premises
Nothing excludes liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Statutory rights under UK law
34. Storage & Collection
Following completion of work:
• The Customer will be notified
• Payment is due upon collection
Vehicles not collected may incur storage charges according to company policy.
Estimates
35. Accident Estimates
Accident repair estimates cost £45.
If repair is authorised, this fee will be deducted from the final invoice.
The fee may not apply where a full parts list with part numbers is provided.
Data Protection
36. Data Protection & Privacy
The Company complies with:
• Data Protection Act 2018
• UK GDPR
Customer data will not be shared except:
• Where legally required
• With finance providers
• With manufacturers for warranty processing
Service history containing personal data will only be released to the registered customer.
Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.